The Ullswater Hotel is registered in England, company no. 10152973
Where we collect information from
When information is directly given to us –
You may provide your details to us when you request specific information about our services. You may also request general information about our services via the website or over the phone.
When information is given to us indirectly –
Your information may have been shared with us by a reputable data provider or booking website. These organisations will have their own privacy policies and must ensure that the data they provide us is fully compliant with EU GDPR (European Union’s General Data Protection Regulation) for the purposes we have stipulated e.g. when you book a room with The Ullswater Hotel through them.
The data providers are chosen because they demonstrate transparency, accuracy and security in their approach to data governance and must set the highest standards in data management, processing and provision adhering to GDPR regulations and ICO (Information Commissioner’s Office) principles and directives.
When you have given other organisations permission to share it –
You may have provided your details to another organisation. For example, delegate listings at exhibitions, members list for networking, credit checks and business clubs and associations.
Social media –
Upon visiting our website, information about your visit is recorded and stored.
What we collect
We may collect the following information:
Name and company name.
• Contact information including email address.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.
Please note that we get credit card detail
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
• We may use the information to improve our services.
• We may periodically send special offers or other information which we think you may find interesting using the email address which you have provided.
• We may have to contact you regarding a booking. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
How long we keep your information for
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any customer for a minimum of six years after final invoice to comply with HM Revenue & Customs legal requirements.
If you ask us to stop sending you marketing materials that we have been sending you on the basis of consent, that you have given us, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
General Data Protection Regulation
Under the General Data Protection Regulation, which will become law in the UK on the 25th May 2018, you are also granted a number of additional rights. These include:
- The right to rectification
- The right to erasure
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
For more information on these rights please read the relevant guidance issued by the ICO.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please email us at email@example.com or write to Ullswater Hotel West Cliff Gardens BH2 5HW as soon as possible. We will promptly correct any information found to be incorrect.